COVID-19 Update

COVID-19 Update

May 4, 2020

Due to the dedication of our team we have continued to see patients in the office with a reduced schedule for emergent and urgent visits throughout the COVID-19 pandemic. We are pleased at this time to begin slowly increasing our schedules to include some non-emergency appointments. In order to keep everyone as safe as possible during this transition, we have made some adjustments to our check-in process.

What Will Happen On Arrival for Your Office Appointment

Patients are asked to maintain social distancing of 6 feet upon arriving at our office, and we are monitoring common areas to make sure social distancing guidelines are respected. At the office entrance, you and your child will be met by one of our team members. Unless assistance is required, all companions are asked to wait in the car. Only one parent per child is permitted at this time. All patients (and parent):

  • Will be handed a mask, if they do not arrive wearing their own mask.  A face mask must be worn at all times in our building.
  • Will be asked to sanitize their hands; 
  • Will be asked to answer a number of screening questions; and,
  • May be asked to have a temperature check.

If you or your child have a temperature at or above 100°F, we will assess the level of urgency and reschedule, if necessary.

If your temperature is below 100°F and if you have no symptoms or risk factors of COVID-19 infection, you will proceed to check-in. If another patient is already checking in, you will be immediately directed to take a seat in the empty waiting area on the left or right of the front desk. If both areas already contain a patient waiting, please give your name to our receptionist along with your cell phone number, and return to your car. You will be added to the list of patients waiting and called on your cell phone when it is time to come into the office.

It is mandatory that your mask be worn at all times in the office or the visit will have to be immediately terminated for everyone’s safety.

Telehealth visits

Telehealth visits will continue to be made available for patients with certain non-emergent conditions who need to be seen but prefer not to travel into the office.  If interested in the telehealth option, please review the telehealth information.

Please call us at (757) 461-0050 or email us at Appointments@VirginiaPediatricEye.com to schedule your appointment.

We look forward to continuing to take great care of you,

Dr. Eric Crouch, Dr. Stacy Martinson, Dr. Adrian Kun and the entire VPEC Team!